Week NINE

A few of the videos focused on customer service and how important it is. Good customer service comes when you trust your customer. And when you trust them they will trust you. Another thing that was mentioned about customer service was that it shows how the company will perform. Financial statements show how the company performs based on decisions you already made. How customers respond to your business and service will show how you will do. Customers know what they don't like whether or not they know what they actually want. Another video that sort of tied in to this idea as well was about hiring the right people. By hiring people with good ethics and morals you will do well because in groups and teams, the people will get along well and get the work done well. If you are focusing on customers than those people will be trying to help the customers instead of just trying to further themselves in their careers. This ties into something that I really liked from Good to Great. "First Who, Then What". You need to pick your team and who is going to work with you before you formulate a plan. If you have the right people on the bus then everything should flow quickly and efficiently.